Certification launched in bid to protect retail workers from abuse

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National law firm, Foot Anstey LLP and the UK’s retail industry charity the Retail Trust have launched a new certification aimed at protecting and reassuring shop workers as they face rising levels of abuse and inappropriate behaviour. 

Several well-known retailers are now in talks to commit to The Retailers Against Harassment Certification, which has been designed to create safer working environments for staff. 

Participating employers will work with Foot Anstey and the Retail Trust to review and improve the measures they have in place to protect their workers and deal with any complaints of harassment. The Retailers Against Harassment Certification will then be awarded to each retailer to demonstrate the actions it is taking to tackle abusive incidents. 

The move follows research by Foot Anstey that found nearly two thirds (61%) of shop workers have experienced offensive behaviour at work since the pandemic, causing stress, anxiety and a loss of self-esteem. However, only 15% of retailers told the Retail Trust that they have raised awareness or implemented training to deal with the issue.  

Retailers looking to achieve certification will be assessed across multiple aspects, including the policies and procedures they have in place to deal with harassment, their leadership’s commitment to tackling the problem, employee experiences, and how complaints are handled. Foot Anstey’s legal advisors will work with the retailer to identify risks and opportunities to improve and, where appropriate, will refer the retailer to the Retail Trust team for further support and advice.

The creation of the certification follows the British Retail Consortium’s open letter to the Prime Minister in July 2021 calling for greater legal protection for retail workers, which was signed by the leaders of 100 retailers, including Ikea, Sainsbury’s and Tesco. New legislation in Scotland, that makes it a criminal offence to assault, abuse or threaten retail staff, has not yet been introduced across the rest of the UK.

Helen Dickinson, Chief Executive of the BRC, said: “Violence towards shopworkers remains a major problem facing the industry. We welcome any initiatives aimed at supporting colleagues, and helping retailers to protect their workers. Similarly we welcome new ways to evaluate the effectiveness of measures currently in place to protect colleagues.”

A survey by the Home Affairs Committee last year found that, of the 87% of retail workers who reported an offence to their employer, nearly half said that no further action was taken. A third of respondents said they did not report incidents to their employer because they believed nothing would be done or it was ‘just part of the job’.

Find out more at retailtrust.org.uk/harassment-prevention

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